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FAQ

  • What are the shipping options?
    ABOUTE DIGITAL FILE: After the purchase, in the thank you page there will be a link to download the digital product, along with an emailed link that will last for 30 days. ABOUT POSTER: At this point in time Queen Thistle is only able to offer Royal Mail 2nd Class delivery, this usually takes 2-3 days after payment and after packagaing has been processed. Shipping will only take place on weekdays and not on the weekends.
  • What do I do if I received a defective order?
    ABOUT DIGITAL FILE: Sale of prints, patterns is available in editable PDF, AI, PSD or custom order format. Fashion illustration in PNG, JPG format, and after purchase, it can be downloaded immediately (sent to order within 7 days). Two of our premium designs and Commercial License, which can be downloaded, will not be returned after purchase. If you notify us within 10 days of receiving your order that it is defective we will send a new, fixed design within 3 working days. ABOUT POSTER: Each poster is printed and signed specifically to order. We at Queen Thistle take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a refund will be processed straight away.
  • How do I contact your company if my question isn’t answered here?
    The most easiest and effecient way to contact is through email queenthistle@protonmail.com where we aim to reply back within 48 hours.
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